Creation of Neocolonialism

Creation of NeocolonialismBy hireing craft breweries across the render of Iowa, this study will look into how Iowa craft breweries are fostering neolocalism and providing third places for their patrons by appealing to their desire to seek out local ties. It will also investigate how the industry has grown spatially. Here, I will examine Iowas strong ties to culture, the demographics of the first settlers, macrocosm and demographics of the state, its history of brewing, and the locations of breweries throughout the state.IowaIowa is located in the Midwestern United States. Its easterly border is the Mississippi River and the Missouri River runs near its western border (Figure 1). The geographic location (latitude ranging from 40 36 N to 43 30 N and its intimate continental location) allows for distinct seasonal variations (Climate of Iowa Iowa Geography from NETSTATE). The states average temperature ranges from between 45 to 52 degrees Fahrenheit with July being the hottest mon th ranging from 61 to 65 degrees Fahrenheit in the mornings to 82 to 87 degrees Fahrenheit in the afternoon. Average precipitation is around 34 inches per year, almost three-fourths of which falls during the growing season which lasts about 162 days, commencement exercise after the last frost in spring, and ending with the first frost in fall (April through September) (Climate of Iowa).Due to multiple glaciations over geologic time, the state is generally flat to rolling, with well-draining and fertile soils. These characteristics along with her wet springs, hot summers, and long growing season allow the state to have successful and variable agriculture (Ross 1951). Iowas first settlers were Native Americans. The Ioway, Sauk, Mesquaki, Sioux, Potawatomi, Oto, and Missouri tribes were among them. Iowas first official white settlement was established in 1833 and the settlers quickly identified how fertile the land was (Schwieder 2010). By 1838,Iowas population had grown, primarily du e to immigration, to 22, 859 and by 1840 the state had 43, 112 residents (Ross 1951) (Table 1).Table 1 Historical Population of Iowa (Peters 2011)Year1910195019701980199020002010Population2,224,7712,621,0732,824,3762,913,8082,776,7552,926,3243,046,355The states population was estimated in 2014 to be 314,107,084 with around 72 per centum of the population being 21 years of age or older. It is divided into 99 counties with the largest city in the state being the capital, Des Moines, with a population of 204,220 followed by Cedar Rapids at 126,326 (United States Census Bureau 2016). Sixty-six open breweries across the state will be investigated.The History of Brewing in IowaBrewing in Iowa began with the opening of its first brewery in Ft. Madison in 1844 by 1854, there were 27 throughout the state. The Temperance movement began to become habitual in the state well before Prohibition so the number of craft breweries rose and fell with the strength of the movement. In 1854, the state passed its first bulwark law. This law failed to be effectively enforced, so by 1858 the state had increased its number of breweries to 42 followed by a further increase to 149 by 1875 (Lipsman, Siegelman, and Otto 2015).In 1880 and 1882, the voters supported laws that made all alcohol, except that sold by pharmacists, illegal in the state. The statewide prohibition lasted until 1893, causing the number of breweries to drop to 28. These laws had many loopholes and were problematic to enforce. Finally, in 1915 and 1917, more prohibition laws were passed resulting in the closing of all breweries in the state (Lipsman, Siegelman, and Otto 2015).Iowa saw the establishment of the first post-Prohibition brewery in Amana in 1985 (Figure 2). By 2015, there were 66 (Figure 3). Much of the expansion began after a 2010 (Figure 4) change in state law that allowed the production of high alcohol content beers (greater than 5 percent but less than 12 percent ABW) (Lipsman, Siegelman, and Otto 2 015).References Climate of Iowa. 2017. National Weather Service cited 01/28/2017 2017. in stock(predicate) from http//www.crh.noaa.gov/Image/dvn/downloads/Clim_IA_01.pdf.Iowa Geography from NETSTATE. 2017. 02/25/2016 cited 01/29/2017 2017. Available from http//www.netstate.com/states/geography/ia_geography.htm.Lipsman, M., H. Siegelman, and D. Otto. 2015. The Economic Impact of the Craft Beer Industry in Iowa, 1-88 The Iowa Wine and Beer Promotion Board.Peters, D. J. 2011. Iowa Population Over 100 Years, 26 Iowa State University Extension and Outreach.Ross, E. D. 1951. Iowa agriculture An Historical Survey. Cedar Rapids, Iowa State Historical Society of Iowa.Schwieder, D. 2017. History of Iowa. State Library of Iowa 2010 cited 01/28/2017 2017. Available from http//publications.iowa.gov/135/1/history/7-1.html.

Research Methodology in Education Research

Research Methodology in Education ResearchIntroductionThis chapter explains the systemological belowpinnings of the hire. I leave alone justifications for the investigative and analytical paths adopted. I discuss the aim of the precise possibility paradigm and its philosophical positions on epistemology, ontology and methodology in a research enterprise. Also addressed atomic number 18 the mass involved, research instruments, information collection procedure, and data psychoanalysis.Figure designed by the research worker Figure 1Conceptualisation of Research DesignPhilosophical Underpinnings of hyper slender TheoryThe study centres on issues of power, class, privilege and the consequent social relationships. Being aligned with the anti-colonial fashion model described in Chapter Two, the study is situated within the customs duty of Critical Theory. Creswell (2014) puts Critical Theory under the umbrella of a transformative worldview. ToFay (1987), issues of empowerment, irrespective of gender, class, and race, are central to Critical Theory. Lincoln, Lynham, and Guba (2011) state that the research aim of Critical Theory is to critique, supposek change and liberate. Per the theoretic framework, the study advocates for gold coastian H.E to accredit and respect African worldviews and perspectives. The study argues that the sovereign Western paradigms that shape gold coasts high education do not adequately empower the Ghanaian student. This consciousness is necessary to make Ghanaian students a subject of the education experience to help reorient higher education and make it emancipatory. fudge 1 summarises the ontological, epistemological, and methodological beliefs shaped by Critical Theory.T equal adapted from a book sourceItem Critical TheoryOntologyhistoric realism reality shaped by social, political, cultural, economic, ethnic, and gender values crystallised over timeEpistemologyTransactional/subjectivist value-mediated findingMethodologyDia logic/dialecticalTable 1Basic Beliefs of Critical Theory (Lincoln, Lynham, and Guba, 2011)Research Approach Qualitative A qualitative approach was most appropriate for this research because it offers a recrudesce opportunity to provide in-depth understanding of the subject matter. It provided the best avenue to investigate the research questions.Design Critical StudiesIn line with the philosophical outlook of unfavourable theory, I employ McMillan and Schumachers (2010) minute studies framework because my research seeks to find out how privilege, class, and power acquired through Ghanas H.E can be translated to serve societal good. According to McMillan and Schumacher (2010), critical studies design emphasizes ideas like dignity, dominance, oppressed, authority, empowerment, inequality, and social justice (p. 347). Researchers employing a critical study design must advocate for and stimulate change.Methods of Data Collection EmployedMcMillan and Schumacher (2010) greenback tha t observation and consultations are common methods employed in critical studies (p. 347). Denzin and Lincoln (2011a) to a fault mention that qualitative research is inherently multimethod (p. 5), albeit there is an imperative to provide sound rationale. Accordingly, I employed autobiography to illustrate my locatedness, a literature analyze, and face-to-face interviews as methods for this study.Action PlanTable designed by the researcherResearch QuestionsData NeededMethods Analysis Purpose1. What does it repute to be enlightened in Ghana?Lived experienceAutobiographyThe education environment, teaching, and learningHow an educated person is recognised in Ghana2. What are the main features of the historical development of H.E in Ghana?Secondary dataLiterature ReviewHistorical analysis of the conceptions in traditional African and Western perspectivesTo present the different notions and purposes of H.E traditionally (African), during colonialism and contemporarily.3. How elitist is H.E in Ghana? primitive dataFieldwork. Interviews through semi-structured interview look atManually by presenting the themes in the responsesTo explore ways to mitigate the asymmetrical power relationships in H.E4. What are the alternative means of funding H.E in Ghana?Primary dataFieldwork. Interviews through semi-structured interview guideManually by presenting the themes in the responsesBorders on access and de-commercialisation of H.E5. What are the possible futures of H.E in Ghana?Primary dataFieldwork. Interviews through semi-structured interview guideManually by presenting the themes in the responsesRelevance of H.ETable 2Summary of How Research Questions were AnsweredQuestion 1 What does it mean to be educated in Ghana?To answer this, I employed my experiences throughout school to illustrate the process of education and consequent characteristics that identify the exceedingly schooled. Autobiography is a reflection on events of the past and a careful presentation of such accounts. Pictures and another(prenominal) artefacts help to illustrate the accounts presented in narratives (see Ellis, Adams Bochner, 2011). While this method locates me in the study (McMillan Schumacher, 2010) and offers brain waves into the broader outlook of H.E in Ghana, it comes with its short determines. Autobiography is criticised as being too artful and not scientific, or too scientific and not sufficiently artful and self-centred (Ellis et al., 2011, p. 283). Delamont in Ellis et al. (2011) accuses autobiography (as part of autoethnography) as lacking extensive themework. Anderson, in Ellis et al. (2011), contends that the use of personal experience makes autobiography biased.I ac knowledge these inadequacies and the shortcomings of human memory, hence my concentration on events during my university education. Furthermore, for my experience not to appear isolated, I engaged with other autobiographical accounts and literature to support my accounts to provide rigour. As Ellis et al. (2011) suggest, the credibility of the writer offers reliability in autobiography and the realistic nature of the account is the scale to measure validity. The strengths of autobiography are its ability to reduce prepossession on a phenomenon, and encourage personal responsibility and agency (Ellis et al., 2011, p. 280).Question 2 What are the main features of the historical development of H.E in Ghana?I employed secondary data (literature) in this regard. According to Neuman (2006), an extended literature review as a method gives the opportunity to explore the vast materials on a study. Literature provides a honourable source of information due to the dynamism and diversities in humanity. It is the basis of building and enhancing knowledge, skills and attitudes the foundation of education. A literature review grants credibility to the study as a good review increases a readers confidence in the researchers professional confidence, ability and background. To Neu man, an extended literature review locates the study in a framework and demonstrates its relevance by making connections to a body of knowledge (p. 111). Further, a good review points out areas where prior studies agree, where they disagree, and where major questions remain. In addition, it identifies blind alleys and suggests hypotheses for replication (Neuman, 2006, p. 111).As part of my extensive literature review, I employ the works and speeches of prominent African Presidents and scholars to make a elusion for the type of higher education that would be meaningful in Ghana. Similarly, I employ academic literature and views of a former Ghanaian President and other political leaders to argue how colonial relations continue to survive in Ghana. Furthermore, I employ proverbs an embodiment of African oral traditions and culture as an example of an African knowledge base that can shape H.E. I utilise selected proverbs to argue that H.E in African perspectives promotes the public purpose.Fieldwork Questions 3, 4, and 5Fieldwork is integral to numerous forms of research qualitative, quantitative and mixed methods. It helps to comprehend and appreciate many social phenomena. Indeed, many academic disciplines are both fields of theory and practice and fieldwork is also integral. Peake and Trotz (1999) acknowledge the significance of fieldwork it can strengthen our commitment to conduct good research based on building relations of mutual respect and recognition. It does, however, inculpate abandoning the search for objectivity in favour of critical provisional analysis based on plurality of (temporally and spatially) situated voices and silences (p. 37).Research InstrumentI utilise a semi-structured interview guide as instrument to conduct the interviews. This was important to help aspirate detailed information on the subject. Interviews are useful to elicit thick descriptions (Geertz, 1973) of knowledge and insight into realities. Denzin (2001) describes thick description as deep, dense, detailed accounts (p. 98), which provide alternative perspectives to that of the researcher. McMillan and Schumacher (2010) also note that critical studies are multi-method and say, observation and interviewing are used most often. The key is to gather the right form of information that will support the advocacy desired (p. 347-348).People Involved (Respondents)The answerings for this study were plenty who work or had worked within Ghanas public universities. I had a proxy who helped identify and make initial contact with prospective respondents. I interviewed a retired professor who is the Chairman of a university council. He has been advocating over the decades for education in Ghana to reflect African culture and worldview. I accepted the recommendation from my proxy to interview him. He is vastly knowledgeable plainly inclined toward African worldviews. It was important to get such an individual at the apex of university decision-making to offer some insight on the inner dealings of universities. Another respondent was a former Pro-Vice Chancellor of a public university who is on a post-retirement contract. His past role in the university equips him to offer reason why the status quo remains and the difficulties that come with transformation. It is difficult to tell his biases but he does not seem entrenched on particularised worldviews.A former Registrar of a public university who happens to hold a Ph.D was also interviewed because Registrars in Ghanaian universities are in charge of the day-to-day system of the university, and hence slang rich knowledge on the administrative setup of public universities. His strengths lie in administration. There was a traditional ruler (paramount Chief) who happens to be a Professor in a public university. He is predisposed to favour African worldviews and share light on how difficult or loose it is to fuse African worldviews in the university structure. His knowledge and promo tion of ancient African history and African American studies implys his inclinations. The next respondent was a Christian empyrean Minister who is also a Senior Lecturer. His specialization is in Performing Arts and how theatre can be used to develop societies. His works indicate immense African cultural advocacy despite being a Christian priest.I interviewed a former director of an Institute in a public university (position equal to a Dean). He is a Senior Lecturer in the field of Education and his inclinations are quite difficult to tell. The next respondent is a playwright and Lecturer who prior to his academic life held a top position in an international development agency. He was selected due to his knowledge of Ghanaian developmental issues and his deep insight into African cultural worldviews. Furthermore, I interviewed a respondent with expertise in Development Studies. He is a senior research fellow at the social division of an institute in a public university. Lastly, t here was also a linguist and who is interested in African liberation and consciousness. His works and views are very political against the West. He is very knowledgeable in African culture and ancient African history. Cumulatively, the respondents have accrued over 200 years of experience working in universities.Data Collection/ProcedureI had a proxy in Ghana who agreed to help identify and make initial contact with potential respondents. Though he once held a high position in a public university, he had no power or control over the respondents. After the respondents agree to enroll, I liaised with the proxy to arrange a meeting and plan the interviews. Prior to the interview, I sent the interview guide to the respondents via e-mail so they could form their melodic themes on the issues therein.The respondents expressed interest in the study and offered lots of encouragement. pull down though I desired to interview females, the proxy found it difficult to locate them they were e ither busy or out of the country. I scheduled the interviews for an minute of arc but most of them offered more than an hour two hours in some cases and they were willing for follow-up communication. Some offered references and suggested books that would contribute to the research.It was daunting and quite intimidating deprivation to interview such high profile personalities. Voices like, Are the questions going to make sense to them, and do I know enough to engage an intellectual handling with these people? kept echoing in my mind. Despite these butterflies, I was assured that the questions were shaped by concerns and gaps in literature. I also had it in mind that I was on a mission to learn.Nevertheless, the process came with obstacles. There were several instances where we rescheduled meetings because the respondents were unavailable. In some instances, they had impromptu engagements so they sacrificed our scheduled meeting. The classic experience was driving for roughly 150 km from Accra to another region only to find the respondent chairing a function that closed late. He informed me of his schedule but we both thought the programme would finish early. At the end, he was visibly exhausted and had to drive about 80km home (in another region). He asked me to sleep over and make the 80km to his crime syndicate the next day for the interview. I made the journey but did not get to see him immediately as there were many people postponement to see him. Eventually, when I had the opportunity to meet him, my lack of traditional knowledge was severely exposed. His elders and members of his council would not entertain English/Western protocols, so I had to fall on the limited Palace protocols I know to navigate that space. He nevertheless was extremely helpful and introduced me to many other scholars. From a Western perspective, these issues shore on power but the African in me acknowledged that these delays were not intentional, though frustrating and expens ive. It was obvious they were busy besides, I saw their acceptance to participate as a favour as there were no payments or incentives. There is an African proverb that With patience, one can dissect the ant and see its intestines.Data AnalysisTo quote Patton (2002), qualitative analysis transforms data into findings. No formula exists for that transformation. Guidance, yes. But no recipe. Direction can and will be offered, but the final destination remains unique for each inquirer, known only when and if arrived at (p. 432). My data analysis began with the growth of the thesis. In the course of writing the theoretical perspectives and the literature review, some thematic areas began to emerge. The major themes bordered on notions of elitism in Ghanaian/African H.E, a lack of community-oriented values in Ghanaian/African H.E, and the African renaissance and pride. I employed these as pre-determined themes on which I formulated research questions. Therefore the responses were to ans wer questions that came out of these themes.I analysed the field data manually by adopting an inductive approach of qualitative data analysis. I transcribed the interviews into text and separated it into workable units (McMillan Schumacher, 2010, p. 369). I organised the responses and grouped them under the various research questions and read the transcripts thoroughly to identify comments pertinent to answer the research questions. I highlighted these comments and looked out for new observations and insights that could offer other understandings to the study. I examined the field transcripts to identify emerging themes and patterns, made interpretations out of the themes, and considered them in regard to the literature and theoretical framework. I subsequently present the findings and discussions in anecdotes (McMillan Schumacher, 2010).CredibilityCredibility in qualitative studies refers to the extent to which findings and analyses of the study are realistic (McMillan Schumache r, 2010). To ensure this, I designed the interview guide based on issues raised in literature. In addition, I endeavoured to interview different people with different expertise within the university structure. Though I could not get any respondent from government institutions, the respondents offered worthy responses as some have occupied different positions in government institutions.A technique I employed to enhance credibility of the study was to unhorse the transcribed interview to the respondents via e-mail for them to confirm the transcription appropriately captured their thoughts. I consequently provide detailed narratives from the respondents. Giving that the respondents did not object to the transcripts, the quotations offered in the analysis chapter of this study reflect the data collected.ReflexivityChilisa (2012) argues that the closeness between the researcher and respondents may affect the truth value of research as it becomes difficult to grapple between their exper iences. In this study, I acknowledge my biases, and clearly illustrate and justify them both in my theoretical and methodological perspectives. The nature of Critical Theory and critical studies makes the issue of reflexivity quite tricky as the research is shaped and designed by biases that must be checked. Being conscious of my biases, I left wing the selection of respondents in the hands of a third party. Besides, the respondents are established academics who I could barely influence especially regarding what to say. I also devoted material space to the voices of the respondents in the analysis chapter to clearly illustrate their thoughts and maintain the truth value of the study.Though triangulation helps in addressing trustworthiness of qualitative studies, the nature and status of my respondents made triangulation quite impossible. I could not use independent auditors, as suggested by Lincoln and Guba (1985), due to ethical restrictions. However, by sending the transcribed interviews to the respondents to validate, I was able to enhance the credibility, transferability, dependability and confirmability of this study, ensuring trustworthy findings that a reader could transfer and generalise in a similar space.ConclusionIn this chapter, I have draw the research design used in the research. I have argued that adopting a qualitative approach is appropriate to answer the research questions. Employing a critical studies framework justifies the aim of helping transform social relations between the schooled and unschooled in Ghana. It offers empowerment to students of Ghanas H.E by offering alternative perspectives to help emancipate the schooled from dominant Western perspectives. Through my proxy, I was able to interview knowledgeable people in Ghanaian universities who offered rich information on how H.E can serve a public purpose. I used the inductive method of qualitative data analysis by highlighting responses that answer the research questions. The em erging themes from responses were synthesised and presented as anecdotes.In the next chapter, I will describe, using my lived experiences, how the educated individual is constructed in Ghana. My autobiographical approach will indicate how the process of schooling divides society and confers notions of transcendence and difference to the highly schooled a phenomenon the study conceptualise as colonial.

A view on cumulative satisfaction

A view on additive expiationWhether in doing business or as an end user of a product or service we tend to realise the importance of measure out for money. Consumers breast for products or services of good quality for the price that they ar pass oninging to net income. This pursuit of treasure is the basis of their perceived mirth. Customer happiness plays a vital role in deciding value. The overall purpose of this article is to identify the importance of guest satisfaction for organizations and well-nigh essentially when and why cumulative satisfaction is important for businesses today.It is vital to make sure that the clients are happy and to view customer satisfaction as a main key to organisational winner. Quality of a product or service is a means to an end. Customers perception of a products quality is disjoint of a customers assessment of value and satisfaction.What is Customer Satisfaction?In todays competitive business environment, Organisations thrive to bec ome the market leaders in their respective handle to gain profits. Customer satisfaction is seen as the key to any companys competitive advantage and profitability. It is the overall customer attitude towards a product or a service provider, or the reaction to the difference in the midst of what the consumer expects and what they receive, in order to fulfil a need or desire.Customer satisfaction is a exceedingly personal assessment that is affected by customer expectations and is also based on the customers experience with a service or a product, idea, personnel. Imagine way out to a reputable shopping venue in Sri Lanka much(prenominal) as Odel, where the atmosphere is excellent for shopping. Renowned for quality products ranging from clothes to jewellery and also provides heterogeneous facilities such as handy ATMs, telecommunication, cafes where customers can sit and relax after shopping, the play area for children with adult supervision, and the efficient staff who are wil ling to help oneself all their customers with a smile.In such a place, the overall experience that a consumer gains is what creates value for customers. This value creation adds to the overall satisfaction of the customer.The atmosphere at Odel and the quality products along with the services would affect the customer satisfaction.Customer satisfaction and its effect on Organizational profitabilityBusinesses focus on Customer satisfaction mainly to increase their customer loyalty this generates repeat purchases, thereby increasing their revenue, and importantly helps them to survive among the intense competition. Exemplary organisations focus on how to give their customers a positive experience in order to gain their trust and loyalty because the purchasing behaviour of loyal customers creates higher organisational revenue and reduces the cost of doing business.Satisfied customers will often refer the business to their family and friends which will create positive word of mouth, at tract new customers and minimise the costs of advertising. When customers are highly well-off they are less likely to switch to other service providers. For example a loyal customer of HSBC who is been given recognition for being a HSBC card carrier for a long period will be treated exceptionally by the bank, providing him with premium rates, special bonus packages, and therefore this satisfied customer will not want to switch to another bank.Although attracting new customers is important it also can be costly, but serving current customers who are well satisfied with the business and its service can be rather cost efficient. Moreover, highly satisfied customers are less price-conscious because they are brand loyal and will pay a premium price for a product or service. on that pointfore having satisfied loyal customers will most certainly have a reckon impact on profit. This is why successful businesses focus on customer satisfaction.Change in the perception of customer satisfa ction by timeThere was a time when customers were less demanding and less vocal if they were less satisfied with a product or service. This is not that time. In the modern business condition customers are becoming more demanding and less tolerant and with a combined increase in expectations, they are ever more concerned with their satisfaction and look for recognition and respect from these service providers.Customers have more power and therefore demand much more than just the product or service. Today, customers are flavor for that extra value added full package as opposed to just the product or service. It is the basis of their customer satisfaction. So when is customer satisfaction most important for businesses? The answer is now. It has never been more vital. cumulative satisfaction and its impact on businessOverall satisfaction is not based on a single experience, but rather a chain of positive experiences bringing about a cumulative sense of satisfaction. The perceived val ue at the pre-purchase symbolize is short lived, however it sometimes transforms into satisfaction in the post-purchase stage. This post-purchase satisfaction results in repurchases and leads to greater trust and customer loyalty which is a result of cumulative customer satisfaction.A product has five key components such as goods, services, experiences, ideas, and people. Quality should be embedded in all of these components which ultimately creates value, when what is been received is evaluated against what is been offered leading to transactional satisfaction or results of one off exchanges. If a consumer is satisfied with a feature experience, that will eventually lead to cumulative satisfaction where the consumer engages in multiple experiences.Cumulative satisfaction is a psychological state, which leads to a deep sense of trust towards the product or service. This trust will be embedded in the customers judging and therefore will not think twice about purchasing the product or service. For instance, when a customer goes into a groceries super market such as Cargills food city, they reach first for the reputed brands in which they lay their trust. For instance if a customer has been using Colgate toothpaste for the past five years and trusts the brand with experience, thereby he will undeniably select and purchase that particular brand among many other toothpaste brands. This unconscious loyalty stems from countless positive experiences associated with the particular brand. This is what most businesses are looking for.Cumulative satisfaction as the basis of customer relationsIn an increasingly impersonal world, customers look for personalized service. Since customer satisfaction varies depending on the individual, it is essential that businesses tailor their services for the customers subjective needs. This is where building customer relationships begin. Since cumulative customer satisfaction leads to loyalty and trust, it is plausible to state that c ustomer relations stems from customer satisfaction. Giving a one-on-one service will enhance the customer experience providing greater cumulative satisfaction. Customers therefore will revisit the business and thus strengthen the relationship mingled with the customer and business.For instance consider salon, Ramani. It is a reputed and leading salon in Colombo. They pay attention to detail, epochs heavy(p) an additional touch to the whole salon experience by providing not only a tranquil environment but also a calming beverage. Most importantly, they give a tailored service to each customer. Therefore a relationship is built between the customer and their stylist. This is further strengthened through regular visits and revisits. It is clear that customer relations are rooted by cumulative satisfaction.Due to years of experience and satisfaction, a relationship is built between the customer and her stylist.Furthermore, it should be noted that any decision made to remain loyal to the product or service or move to a rival is based on prior experience and is positively correlated with the duration of the relationship throughout which the customer has been satisfied. Therefore businesses should consider the longer the relationship between the customer and service provider, the less probability of losing that customer to a rival business.Ways that businesses can rectify customer relationsIn order to improve the cumulative satisfaction levels of customers, service providers should continue to aim at delivering good quality services and products in order to improve the total product value and to build profitable relationships based on cumulative satisfaction.Keeping the consumer happy should be their main goal, to retain the customers loyal and satisfied, businesses should delight their customers and give due recognition to their loyalty, for instance profitable customers should be given special treatment such as special bonuses, loyalty cards, special discounts . Some service providers go to the intent of keeping track of their customers birthdays and send cards for these special occasions, this is in order to maintain a healthy relationship with their customer base. The famous Ritz-Carlton hotel keeps a go in of all their guests favourite snack, chocolate, which is entered into a computerized tracking system so that when the guest returns to any of their worldwide hotels these items, will be offered to the guest to make them feel special.Creating cumulative satisfaction does not always have to be done in a huge scale but making the customers feel special while providing value for their money is what should be done, giving customised products and service, having good and efficient employees to fulfil every customers needs, anticipate their needs before the competitors take action, asking customers about their needs, get feedback in order to avoid any defects.. As small and medium organisations, you should keep in mind how cumulative sat isfaction can lead to Organisational success and profitability. It is of paramount importance to build and maintain relationships with your consumers that will eventually lead to customer loyalty and trust.

Human needs paper :: essays research papers

1. The needs of overt assistance protagonists single parents or families just starting out with low income Theses help qualify them for public housing and assistance. They usually soak up the basic things that any person with a full time job would receive such as, medical examination cards, health insurance, dental insurance, and eye care. 2. I really beart pay taxes, so I really shouldnt have any opinions al close this issue, but I do. I dont really mind the public assisted people especially the ones who are single parents and need the funds because their isnt any income or child bind being brought in to feed children in the house. I dont agree with the people who do nothing at all and just take out the system. Id like to go kick my feet up on their T.V. and say why dont you make your self useful and turn me a beer out of the fridge and while your up get me a cigarette, cause odds are, the work people of America are paying for it, anyways.3. The pros and cons of family livelihood involves the emotion, development and public assistance part of the authors views. Sometimes families, when poor steer to solidarity, willingness to share. This solidarity gives them a strong adept of priority for their families. This also helps the kids of these type of families to make best(p) for their kids. There are joint parental responsibilities that are shared between the mother and father. Their responsibility is to, pecuniaryly manage, companionship with children, discipline of children, and other family responsibilities. IN public assistance services, this type of way of family life doesnt work. This is caused because of their amount of money, that they have coming in and it is stern for these type of people to agree on financial decisions, let alone take care of their childrens together. In these type of public assistance houses parents do not prepare their children for lives hardships, due to the fact that they scarce usually care about themselves. The house being ran by a woman has its pros and cons. A good thing is a womens breathing in and her efforts to make sure that her children have the best. Im not trying to be stereotyping but most of them in public assistance housing, use their kids to improvement from the government funding and their kids usually see none of it.Human needs paper essays research document 1. The needs of public assistance helps single parents or families just starting out with low income Theses help qualify them for public housing and assistance. They usually receive the basic things that any person with a full time job would receive such as, medical cards, health insurance, dental insurance, and eye care. 2. I really dont pay taxes, so I really shouldnt have any opinions about this issue, but I do. I dont really mind the public assisted people especially the ones who are single parents and need the money because their isnt any income or child support being brought in to feed children in the hou se. I dont agree with the people who do nothing at all and just milk the system. Id like to go kick my feet up on their T.V. and say why dont you make your self useful and get me a beer out of the fridge and while your up get me a cigarette, cause odds are, the working people of America are paying for it, anyways.3. The pros and cons of family life involves the emotion, development and public assistance part of the authors views. Sometimes families, when poor steer to solidarity, willingness to share. This solidarity gives them a strong sense of priority for their families. This also helps the kids of these type of families to make better for their kids. There are joint parental responsibilities that are shared between the mother and father. Their responsibility is to, financially manage, companionship with children, discipline of children, and other family responsibilities. IN public assistance services, this type of way of family life doesnt work. This is caused because of thei r amount of money, that they have coming in and it is hard for these type of people to agree on financial decisions, let alone take care of their childrens together. In these type of public assistance houses parents do not prepare their children for lives hardships, due to the fact that they only usually care about themselves. The house being ran by a woman has its pros and cons. A good thing is a womens ambition and her efforts to make sure that her children have the best. Im not trying to be stereotyping but most of them in public assistance housing, use their kids to benefit from the government funding and their kids usually see none of it.

Graduation Speech: Lifes Defining Moments :: Graduation Speech, Commencement Address

I was watching a re-run of the Dr. Phil show the other day, and he was offering advice to someone who had an displeasure problem. Dr. Phil asked him to recall the top 10 defining moments in his life, which is where the secret to his anger problem was supposed to lie. So, I began thinking about what are the top ten defining moments in my life? The birth of my daughter was the first thing that came to my mind. She made me a mother, along with a 24-hour worrier and an insomniac. As I began to pout more on the topic I realized that going to college has not only been one of my defining moments, it has made me who I am. With all the different classes we fill up Community College, we realize interests we n ever so knew we had. My first three quarters here, I was in the Running Start program, which allowed me to graduate high school while victorious college courses. I took a political science class, just to fulfill my American history credit, and I realized I love politics. I never kne w I had such a passion for debating heated topics like gun control until the teacher couldnt get me to stop talking in class. psychology taught me that my weird 2-year-old isnt so weird after all. And chemistry taught me that I really dont care for science that much. So, when my friends tell me they arent going to college because they dont know what they want to do, I ask them how are you ever going to figure it out? As you guys have your celebrations and get-togethers today, I encourage you to think about your first day at Johnson and how you have changed since then. Do you notion on the world in a different way, or did college just confirm that this is the person you truly are? On one hand, my viewpoints on topics changed completely, when my professors subject up my eyes to things like discrimination and class-ism, and on other hand some of my beliefs were strongly supported. Throughout school, I had everyone supporting me. When you have a indulge young, everyone pressures you to finish school. Im very proud to say that I continued school, not only for myself, but for my family too. Not because it is what I was suppose to do, although it is what was best for me.

Dinosaur Essay -- essays papers

DinosaurDinosaurs Extinct or Natural Causes As geologic time goes, all the dinosaurs living on earth suddenly disappeared. How did these dominated and gigantic creatures really die? Was it a slow extinction through natural causes, or did it happen suddenly? These questions offend rise to many different beliefs on how the dinosaurs disappeared over sixty-five million years ago. Something happened sixty-five million years ago, at the end of the Cretaceous head that was so devastating that it altered the course of life on earth. Extinction is easily defined the birth rate fails to keep up with the death rate. However, the translation does not answer the question about the nature or causes of extinction. Since so many different causes of death of the dinosaur arose, paleontologists generally divide extinction into two chief(prenominal) types. The first is called background extinction, or the isolated extinction of a species due to a variety of cause. Included in these backgr ound extinctions is out competition (the push of the food), depletion of resources in a habitat, changes in climate, development or destruction of a mountain range, river channel migration, eruption of a volcano, the drying of a lake, or the destruction of a forest, grassland, or wetland habitat. The second type of extinction is called mass extinction. There are four main components Large numbers species go extinct many types of species go extinct the effects are global and the effects occur in a geologically short period of time (Encarta). The dinosaur could not admit lived forever. No creature, plant, and bacteria are forever, not even Homo Sapiens. Extinction is the ultimate fate of all species. One theory on how the dinosaurs became extinc... ... environmental crisis may have spelled disaster for the dinosaurs. It had to be so sweeping that it affected countless other forms, including the dinosaurs. It is how these successful creatures were eliminated from the planet is a fascinating mystery. however, scientist cannot determine how dinosaurs really became extinct. Perhaps something beastly the sky and struck the planet causing a huge dust cloud, utterly shutting out the sun and forcing the dinosaurs into extinction. But why did the little mammals survive, or the crocodiles and birds? Current evidence suggests that the sun or a greenhouse effect terminated the dinosaurs sixty-five million years ago (Colbert).BibliographyColbert, Edwin Harris, 1905- Dinosaurs Their Discovery and Their World. New York, E. P. Dutton & Co.,INC., 1961, initiative ed.Encarta Encyclopedia Article, Dinosaur, 2001

The Knights Of The Round Table :: essays research papers

The knights of the Round Table were noble in their actions. Sir Launcelot is a prime example of nobility of the Round Table. Throughout his life, Launcelot was unselfish, caring, and incorruptible to the knighthood. Launcelot was the greatest mounted warrior and was respected by all. The Knights of the Round Table were noble people.Sir Launcelot was a faithful knight. He was devoted to his work of adventure and helping the disturb by his pledge to the knighthood. Many women throughout the kingdom craved Launcelot because of his courage. When asked, "Why is it you do not take to yourself a wife?" (p.561), Launcelot replied, "But married I will not be, for then I will have to attend my lady instead of entering tournaments and war, and riding in search of adventure." (p.561) Sir Launcelot has always had an have-to doe with in Queen Gwynevere, but he never fully persued her.Sir Launcelot proved he was not selfish in many ways throughout the story. afterward Launcelo t defeated Sir Tarquine, he resisted the idea of looting his castle for all of Sir Tarquines wealth. When Launcelot arrived at the castle of Tintagil, he killed the two giant guards and again he resisted in larceny their wealth. Each time, he gave the riches to the prisoners whom were captured in the castle. These occurrences show that Launcelot did not wish personal riches for himself, but wanted to complete his duties as a Knight of the Round Table by not macrocosm selfish.Sir Launcelot proved he was caring throughout the story in many ways. Launcelot defended a woman who was being banged by Sir Percy. Launcelot killed the man responsible for this thievery saying, "For shame that a knight should so degrade his high calling." (p.561) Launcelot also showed his compassion with Sir Kay. Launcelot killed three knights who were about to attack Sir Kay. Launcelot said, "Youre lives will be spared if you yield Sir Kay." (p.562) While Sir Kay slept that night, Launcelot switched his armor with Sir Kays and rode off to fight Sir Kays enemies to give Sir Kay a clear ride back in Launcelots armor.